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Customer Service
Backorder means, we are waiting for stock to arrive but you can still place an order (usually the item will have an estimated arrival date). Your order will be automatically dispatched from the warehouse when it arrives.
Yes, all are inclusive of GST where GST is applicable. Note some products such as Waterproof Mattress Protectors are GST Free.
We do not operate a retail store as we are an online store and deliver Australia Wide. This allows us to maintain in stock a broader range of products to cater to our customers' needs in our warehouse than would be possible in a normal retail store.
Our head office is located in Manly, Sydney and our warehouse is located in Yennora.
If you have questions about the item that your trying to purchase, you can call us on 1300 139 350 or send us a message click here: Contact Us
We have simple flat rate delivery costs Australia wide. Please refer to the table below for our standard and express shipping options:
| Order Total | Standard Delivery | Express Delivery |
|---|---|---|
| Less than $60 |
$7.95 | $11.95 |
| Less than $150 |
$11.95 | $15.95 |
| Over $150 |
FREE | $19.95 |
We accept:
• Credit Cards: Visa, Mastercard, American Express, Diners
• PayPal
• EFT - Direct Deposit into our bank account
• Afterpay - pay over 4 equal fortnightly installments - see details at Afterpay
• Apple Pay
We are additionally registered as a provided with NDIS (National Disability Insurance Scheme)
We only ship to New Zealand at this time. We do not ship to other international countries.
Orders placed before 2pm AEST will be dispatched from our warehouse the same day. Delivery will depend on the couriers delivery times.
You will receive an email with tracking details in the evening the day your order was dispatched.
If you have further questions regarding delivery, please check: Delivery
For your safety and ours, we require signature upon delivery and we can't leave the parcel unattended if you're not home to receive it.
If the order is dipatched via Australia Post you will be able to collect your order from there at your convenience.
If your order was dispatched today, it may not be recognized yet since it takes Australia Post a couple of hours to update their system.
Please try your tracking number later tonight or tomorrow morning and it should be recognized by then.
Shipments to New Zealand usually take 7-10 days. The tracking number provided will not have tracking information until your order enters NZ.
Once items enter New Zealand, they can be tracked on New Zealand Post's website.
If you're an Australian with a disability, a carer or a support coordinator for someone with a disability, you can now order our products online that support your needs as specified in your support plan.
It is simple and easy to order online, whether you are:
- Self Managed
- NDIA Agency Managed
- Plan Managed
If you are Self Managed or NDIA Agency Managed - simply add the items to your cart. When checking out, select the NDIS payment method.
For more detailed information, please refer to our How to order with NDIS Guide
